Support
Questions about Bible DMs? Answers to the common ones are below.
Contact us
Email support@bibledms.com, or use Profile → Contact support in the app. We reply by email.
If you're in crisis
Bible DMs can't watch over you. If you're thinking about harming yourself, or someone is in danger, call your local emergency number now, or find a free, confidential crisis line in your country at findahelpline.com.
Your membership
- Cancel or change your plan in your App Store subscriptions or Google Play subscriptions. You keep access until the end of the period you paid for.
- Cancel during the 3-day trial and you won't be charged. The app doesn't remind you before the trial ends.
- Refunds are handled by Apple or Google under their policies. We can't issue them ourselves.
- Bought on another phone? Sign in with the same Apple or Google account, then tap Restore purchases on the Membership page.
Your account
- Moving to a new phone: sign in with the same Apple or Google account and your notes, saved verses, highlights, plans and settings come back.
- What Chats remembers: see it, remove any part of it, or use Forget everything in Profile.
- Deleting your account: Profile, then Delete my account. It doesn't cancel a subscription. Can't open the app? Ask us to delete it here.
Common questions
Reminders or the morning message don't arrive
Check that the 11:11 reminder and the morning message are on in Profile and that notifications for Bible DMs are allowed in your phone's settings. The morning message comes at 8:00 unless you pick another time in Profile, and 11:11 reminders at 11:06 and 23:06, in your phone's time zone.
A verse looks different from my Bible
Bible DMs uses the World English Bible and the King James Version. Your printed Bible may be another translation. You can switch between the two in Profile.
Recording a sermon doesn't start
Speech is turned into text only on your phone. If your phone can't do that, the app tells you why and doesn't record. You can still import an audio file into a note.